FREE WORLDWIDE EXPRESS SHIPPING ON ALL ORDERS OVER €250,- USE CODE "FREE SHIPPING"

SHIPPING & RETURNS

SHIPPING INFORMATION

MAISON the FAUX ships worldwide.
The Boutique works together with DHL parcel and DHL express.
We offer free worldwide express shipping on all orders over €250,-
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DHL Parcel Shipment expenses charged are:
NL €6,50 next day delivery
EU €10,-  takes up to 7 working days
All other €25,- takes up to 14 working days
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DHL Express Shipment expenses charged are:
NL €6,50
EU €25,- takes up to 2 working days
All other €42,- takes up to 3 working days
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Lost or Damaged Items 
You understand and agree that MAISON the FAUX shall not be liable for any direct or indirect damages done by any of the services we provide. All items are purchased at your own risk. Any damage caused from shipping is to be taken up by you with the shipping company. MAISON the FAUX will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company. We do not assume any responsibility for lost packages.
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Import Tax 
When ordering goods from MAISON the FAUX for international deliveries you may be subject to import duties and/or taxes that apply to your country, MAISON the FAUX is not responsible for any charges that are incurred from customs/duties whatsoever. Any additional charges for customs clearance are considered outside of our control and MAISON the FAUX cannot predict the value of what these charges may be. For further information on custom and excise policies in your country, please contact your local customs office.

RETURNS & REFUNDS

Customers can return item(s) within 14 days after receiving, at your own expense (non-used item(s) in new condition).
We will either exchange the item(s) and send it to you for free or refund your money minus shipping costs and/or additional fees. MAISON the FAUX reserves the right to charge a restocking fee of 5 euros off refunds when merchandise is returned without prior written communication and agreement. The returned item(s) and the packaging has to be in unused as new condition.In case of an error from our end and a return is necessary, returns should be sent using the post, not express shipping. In case of returning items back to us from countries outside of the EU, please describe a lowered commercial value on the invoice as extra costs from taxes will be charged back to the customer. Cancellation of orders: If an in stock/activated order is cancelled before it has been sent out we reserve the right to charge a restocking fee of €5,00.